Refund policy

Refund Policy

Our General Policy (Manufacturing Defects Only)

We strive for the highest quality in all our products. We do not accept returns unless the item has a verified manufacturing defect. We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return, but only if you discover a manufacturing defect.

Resolution for Defective Items

If a manufacturing defect is confirmed by our team, we will, at our sole discretion, either:

  1. Provide a direct replacement/exchange for the exact item, OR

  2. Issue a full refund in the form of store credit, redeemable only on our website.

We do not issue cash refunds or return funds to original payment methods (e.g., credit cards, bank accounts, or PayPal) unless legally required. The final decision between a replacement or store credit lies entirely with the brand.

Eligibility for Return (Defective Items)

To be eligible for a return due to a manufacturing defect, your item must be unused, with all original tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

How to Start a Return

To start a return, you must first contact us at kavita@poshakhfabrics.com within the 30-day period.

If your return is conditionally accepted based on your report of a manufacturing defect, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns must be sent to the following address: Nachiket Park, Baner, Pune, 411045

Upon receiving the item, our team will inspect it to verify the defect. Any decision by us regarding the validity of a manufacturing defect and the subsequent resolution (exchange or store credit) shall be final and binding.

Damages and Issues

Please inspect your order immediately upon reception. If the item is defective, damaged during shipping, or if you received the wrong item, please contact us immediately at kavita@poshakhfabrics.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items are entirely non-returnable, including custom products (such as special orders or personalized items) and sale items or gift cards.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Store Credit Details

If your verified defect results in a store credit rather than a replacement (or if you return an item under the EU Cooling Off Period), you will be notified and your store credit will be issued within 10 business days. This store credit is redeemable only on our website.

If more than 15 business days have passed since we’ve approved your return and you have not received your store credit details, please contact us at kavita@poshakhfabrics.com.